OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We make every effort to ensure that the product images displayed on our website accurately represent the items you'll receive. However, please note that there may be slight variations in color or packaging due to differences in monitor settings or product updates by the manufacturer. Rest assured, any variations will not affect the quality or functionality of the product."

This response sets the right expectations while emphasizing the consistency and reliability of the product.

Where can I view my sales receipt?

You can view and download your sales receipt by logging into your account on our website. Once logged in, go to the 'Order History' or 'My Orders' section, select the relevant order, and you'll find an option to view or download your receipt. If you checked out as a guest, your receipt will be emailed to you after your purchase."

This response provides instructions for both registered users and guest checkouts.

How can I return an item?

To return an item, please follow these steps:

  1. Log in to your account and go to the 'Order History' or 'My Orders' section.
  2. Select the order containing the item you wish to return.
  3. Click on 'Return' and follow the instructions provided.

If you checked out as a guest, please refer to your confirmation email for return instructions or contact our customer service team for assistance. Make sure to review our return policy for eligibility and timeframes."

This ensures users know the process and options available.

Will you restock items indicated as “out of stock?”

Restocking of items marked as 'out of stock' depends on the product and supplier availability. For popular items, we often aim to restock as quickly as possible. You can sign up for restock notifications on the product page, and we’ll notify you by email when the item becomes available again. Alternatively, feel free to contact our customer service team for more information on specific items."

This provides both general guidance and a solution for customers wanting updates.

Where can I ship my order?

We offer shipping to a wide range of locations. You can ship your order to your home, office, or any other valid address within our shipping area. Please note that shipping options and availability may vary depending on your location. To check if we ship to your area, enter your address during checkout or visit our Shipping Information page for more details."

This response provides flexibility and directs customers to further information if needed.

INFORMATION ABOUT US

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